Is Home Automation Delivering on its Promise?

THE BARRIERS TO ACHIEVING A SMART HOME, AND HOW TO OVERCOME THEM. 

The promise of Smart Home automation is that homeowners can control their thermostat, audio/ video, locks, cameras and lights from their smart phone or tablet. The SOHO Shop promises that not only can homeowners control their home functions from their phone or tablet, but that with Control4 integration, The SOHO Shop can create an automation system with one brain, where all functions and devices can be controlled with one simple application. This one major change has given The SOHO Shop rise in the industry of home automation.

However, as the industry grows, so does consumer feedback about other features of home automation that cause struggle. The same way that The SOHO Shop combatted the need for excessive applications, they are combatting recent problems that are causing most of the dissatisfaction homeowners have with their systems.

SERVICE AND SUPPORT: WITH SMART HOME DEVICES FROM MULTIPLE MANUFACTURERS, OWNERS AND POTENTIAL BUYERS ARE UNSURE WHERE TO TURN FOR SERVICE AND SUPPORT

Smart Home technology is offered by hundreds of manufacturers, and trying to find the support you need can be a headache. Most homeowners surveyed said they prefer to purchase home automation through a single service provider who services and supports all components. The SOHO Shop works with the customer from conception to project completion, and service and upgrades well after the initial “job” is finished. Rather than mixing and matching your equipment from different manufacturers, it will make finding support much easier and more efficient in the long run if you utilize the unique skills of a company that can sell, install, and support your equipment.

In addition to professional installation, it’s critical to find a professional installer who takes the time to educate customers on the systems, and ongoing help in learning what they can do. Educational documentation and a knowledgeable customer support team are key to customer satisfaction. Each technician working for The SOHO Shop is a representative of the best in the industry, and as such, works intently with each customer to provide information to fit each specific need as it comes.

POOR APPLICATION FUNCTIONALITY: APPLICATIONS THAT DON’T HOLD UP

There is a gap between consumer perception of Smart Home devices (door locks, thermostats, light switches) and the apps or software that control them. Some apps are failing to deliver the promised functionality and usability of the devices they control. Users of professional integration apps such as Control4, generate considerably greater satisfaction over apps provided by individual device manufacturers like Nest and Philips.

STARTING WHEREVER FITS YOU BEST: GROWING YOUR AUTOMATION AT YOUR PACE

Many home automation companies offer strict packages that begin with a complete automation overhaul. The SOHO Shop offers personal consultations with a trained professional who is ready to start with the set up that best suits each customer. The unique system utilized by The SOHO Shop allows each customer to grow at their own pace and build up their personal system where and when they see fit.

HOME AUTOMATION DESIGNED FOR YOU

As the home automation industry continues to grow, the need for personalized development and reliable upgrades becomes more and more of a necessity to the customer. While there are individual challenges in each home automation project, The SOHO Shop is a prepared professional that is excited to take your next home automation steps with you!

Bryan Jefferson, Jennifer Jefferson and Scott Mosher are owners of The SOHO Shop, a locally Veteran-Owned whole-home automation company. The SOHO Shop provides comprehensive sales, installation and ongoing customer service for automation of home and offices. They are the only Control4 dealer in Missouri backed by the manufacturer’s warranty. They were recently awarded the Better Business Bureau Torch Award for exceptional ethics and service to their employees, customers, suppliers and communities. The SOHO Shop has exceptional ratings on Angie’s List and is a member of the O’Fallon Chamber of Commerce. 

For a no-obligation consultation in your home or office, you can call The SOHO Shop at 636-234-9004 or for more information visit countyliving.info/SOHO.